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HR Professional
Human Resource is typically the first responders to conflict and chaos in the workplace, but where do they go for their training and support? Carol Bowser of Conflict Management Strategies offers custom training and consultation to help sort through the mess.

Carol often does speaking engagements for local SHRM Chapters that focuses on various HR credits; many of her presentations are HRCI approved. Below are some of her most popular HR-focused presentations.

The Real Deal!
No Nonsense Mediation Skill Training Exclusively for HR Professionals
So what is so special about mediation skills? Simple. When learned and executed, the skills used by mediation professionals save time and money, help increase employee engagement, build on diverse ideas to create dynamic solutions, and build working relationships to help people get back to work.

Mediation Skills are Essential to Delivering the Promise of HR
Yet the HR professional wears hats very different from the "impartial and independent mediator". You are part of the management team. You must serve as liaison for the employees and safeguard the organization. You are called upon to help with employee improvement plans. You have to advise, coach, and facilitate decisions that you have a stake in. You need a training that recognizes and addresses the special needs and responsibilities of the HR professional.

Benefits of Attending
Come and spend time with professional mediator Carol Bowser and learn how to leverage the mediation skills while wearing all of your HR hats.

•  Discover What Drives Workplace Conflict
•  How to Leverage Your Investigation Skills to Build Trust & Resolve Issues
•  Learn the Secrets of the Mediation Process and how to Morph to Fit Organizational Needs
•  Ways to Overcome Impasse
•  Speak Truth to Power and Get Power to Listen
•  Rebuild Trust
•  How Mediated Conversations Fit within Organizations
•  Practice Key Mediator/Conflict Resolution/Facilitation Skills

The day will be highly interactive; you will laugh, learn, and be challenged!

Intersection of Change Theory and Grief Process
The How and Why behind Organizational and Change Behavior
Organizational Development & Personal Development hinges on facilitating behavioral change. Yet, individuals may not be ready, willing or able to execute change. The theories of "The Stages of Change" developed by Prochaska and DiClemente and the "Stages of Grief" explored by Kubler-Ross provide key insights into human behavior that the Human Resources and Organizational Development Professional can utilize for greater results.

During the presentation we will:
1.  Explore the Stages of Change on Individuals and Organizations
2.  Determine the Impact of Stages of Grief on Individual Buy-in
3.  Learn Motivational Interviewing Techniques for improved results
4.  Share your ideas and insights with trusted colleagues
5.  Walk away with Tools to use for improved results

As a result of the presentation participants will be able to:
•  Define Stages of Change on Individuals and Organizations
•  Define Stages of Grief
•  Explore the impact of Stages of Grief and Stages of Change on Individual Buy-in/Participation/Learning & TRUST in the Organization and the Speed of Organizational/Behavioral Change.
•  Learn Motivational Interviewing Techniques
•  Engage in Peer to Peer sharing of Tools to leverage knowledge of Stages of Grief & Change.

The Art of Negotiation
What is it? Finding your style and achieving results
As an HR Professional, people depend on you and expect that you are a skilled problem solver and negotiator. People expect that you are comfortable negotiation all aspects of employee performance, organizational development, and strategic planning.

Yet most people, including HR Professionals, are very uncomfortable negotiating. They fear hardball tactics or believe that the process of negotiation will negatively impact important relationships. Consequently, HR may avoid directly negotiating or soft peddling their proposals in a way that the HR perspective is not heard or appreciated.

As a result of this presentation attendees will be able to:
•  Increase HR Professionals confidence and competence in any negotiation/problem solving process
•  Recognize styles of negotiations and negotiators
•  Learn a method of assessing and presenting proposals most effectively
•  Determine the style of negotiation that you prefer and how to adapt your style to achieve business results
•  Learn how to set agendas that build consensus
•  Have more productive conversations that preserve, rather than destroy working relationships
•  Learn the steps of the dance of the negotiation process

Using your B.R.A.I.N. - HR Edition
Get your ideas heard when the stakes are high and time is short
When everyone around you is crazy busy, how can you present your ideas in a way that is meaningful, well thought out, and responsive to your team's needs? EASY. Use your B.R.A.I.N.

B.R.A.I.N. is a quick, easy, and powerful tool to effectively present your ideas. In a competitive environment that demands the best idea wins, use this technique to get ahead of the pack.

Rules of the Playground
Why 'Be Nice' and 'Share your toys' don't work at work
We learn a lot of rules on the playground like share your toys and be nice. Some of them carry over to the workplace. But some of the assumptions that underline the playground don't. Bring your shovel and pail and we'll talk about the dos and don'ts, the assumptions and expectations of the spoken and unspoken rules of the workplace.

Benefits of Attending
•  Learn why we have rules
•  Rules of the 'Playground Monitor' (enforcer)
•  How some rules drive conflict underground
•  How to thoughtfully discuss the rules without looking like a tattletale, whiner or teacher's pet
•  Laugh at least once

Conflict Management Strategies Inc
6716 Eastside Dr. NE, Suite 1
Tacoma, WA 98422-1169
(253) 219-5532

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Conflict Management Strategies | | (253) 219-5532
6716 Eastside Dr. NE Suite 1 Tacoma, WA 98422



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