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Conflict Management Strategies eNewsletter
Vol
III, Issue 7, November, 2006
The Roadmap To Resolution
The
email started like this, "I liked the idea of having
a plan and it made me think about what Emotional Intelligence
means. The idea of having a plan in place to deal
with a problem professionally is not something I've heard
before, and it makes perfect sense. Now, the question
is, what's the plan that will be the most efficient?"
Excellent
question! We will start that the beginning—as Julie
Andrews tells us—a very good place to start.
Figure
out where "the other guy" is-that is THE
STARTING POINT.
Read
Full Article
Action Tools
Questions
- So
what is going on?
-
What about this situation is hitting you so close to the
bone?
-
How would you have liked the situation to be?
-
What do you think the other person, manager, department
was trying to accomplish?
- What
do you think that person overlooked or didn’t really
appreciate?
So what if they say something really off the wall?
How do you respond? Easy. Try these.
- I
never really thought about it that way.
-
Wow, that is a different perspective that I hadn’t
considered. Tell me more about…
If they confront you …
You present a challenge. What do you think that we need
to consider?
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Feedback
"A
friend of mine sent me this today and I thought of you and
your line of work.
"I
think a hero is an ordinary individual who finds the strength
to persevere and endure in spite of overwhelming obstacles."
-- Christopher Reeve
1952-2004
I
know that you have seen first hand that for some the most
overwhelming obstacle is the ability to let go of preconceived
notions and/or behaviors. It does indeed take incredible
strength at times to set aside ones own ego, ones concept
of reality to consider other possibilities. To some the
price to pay for that "common ground" is just
too expensive for them."
--
Tom Human Resource Professional
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Visit our website for more information about
Conflict Management Strategies: MORE
Where's Carol??
March
27, 2007
Fife Chamber of Commerce Employer Solutions Seminar
Rushforth Construction
"What Men Need to Know About Women,
Conflict & Workplace-But were too freaked out to ask."
To
Register call: 253-922-9320 / 800-305-9926
July
20, 2007
Association of Public Safety Communication Officials
Washington State Conference
Wenatchee, WA
October
17, 2007
American Association of School Personnel Administrators
National Conference, Kansas City, MO
Interested
in bringing Carol to your workplace or professional association
for training, consulting or key note addresses? Call 253-219-5532
or visit www.ManagingConflict.com
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Forward to a Friend
We
welcome you to forward this issue.
We
spend so much of our waking hours at work for it to be an
uncomfortable, stressful place. I want to help you bring
your best to the workplace and handle sticky situations
gracefully and improve your working relationships. These
Conflict Management Strategies are intended to help you
accomplish that.
If
you enjoy these articles, would you please forward this
issue to other people who might enjoy it or benefit from
it?
Please
let others know they can sign up for their own subscription
to these articles. All they have to do is click here www.managingconflict.com
or cut and paste this address into their web browser to
go to my web site where they can sign up and receive Carol
Bowser's Conflict Management Strategies.
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I want to hear from YOU!
I want to know about your challenges
in the workplace and your successes from using the tips
and strategies discussed here or from a Conflict Management
Strategies Training or Key Note Address! Is there a particular
situation you are struggling with or a success you want
to celebrate? Share it with me.
Here
is how: Send an email to cb@managingconflict.com
Describe the situation from your perspective, tell me what
tip or strategy you used, and the results you had.
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COPYRIGHT AND REPRINTS
Reprint permission is granted when the following credit
appears: "© Carol Bowser, JD, 2006. Reprinted
with permission from 'Carol Bowser's Conflict Management
Strategies,' an internet newsletter. For your own personal
subscription, go to www.ManagingConflict.com.
EMAIL CONFIDENTIALITY
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never give, sell or share your address with anyone.
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