Managing Conflict » Techniques to Manage Conflict

Sitting in Judgment On Others – Ground Zero of Workplace Conflict

Carol Bowser — Mon, 25 Jan 2010 23:50:27 +0000

There is something delicious about sitting in judgment of others.

I was having coffee with someone last week and the subject of judging others came up.

It got me thinking….why do we sit in judgment of others?

Is it because it is part of our job description?

Is it because we like being “right” and telling others that they are “wrong” or at least “not as right as we are?”

More importantly, what is the impact on us, the workplace, and our peers when we sit in judgment of others AND do so inappropriately?

What I mean by “inappropriately“?

Let me paint a picture…You are working hard. Someone says something to you that YOU find dumb, insensitive, or whacked. You make a determination about that person’s character and competence BUT you never check it out to see if the person INTENDED to mean, insensitive or whacked.

As a result, your working relationship changes for the worse.

I will bet for those people with whom you have a poor working relationship that you can point to an exact moment when the relationship went downhill.

Now take 5 seconds to evaluate if you ever checked in with the person to verify if they did indeed INTEND to damage you or the working relationship. If you didn’t verify their intention then you may have inappropriately sat in judgment.

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Want more on these topics ? Browse the archive of posts filed under Conflict Resolution, Conflict Solutions, How to Manage Conflict, How to respond to workplace conflict, Inappropriate Feedback, Managers Guide to employee conflict, Techniques to Manage Conflict, Workplace, Workplace Stress, office conflict.

Work Does Matter-Radio Show: How to Handle Workplace Conflict

Carol Bowser — Tue, 18 Aug 2009 17:28:15 +0000

Earlier this month, I was a guest on Denise Rubin’s Radio Program Work Does Matter. It was a great conversation about how to handle workplace conflict, the definition of “hackles”, and tactics that work. Give it a listen via the Work Does Matter Web site. Tell me what you think. Really. I know that some of you do have differenct opinions.

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7 Tips to Resolve Workplace Conflict From Negotiation Expert Jeanette Nyden

Carol Bowser — Tue, 30 Jun 2009 00:02:41 +0000

Some times dealing with conflict is a negotation. Here are some tips that negotiation expert Jeanetter Nyden shared via her newsletter. I

Jeanette Nyden

thought “Wow! This can be easily transferable to folks dealing with workplace tension and conflict!” So here you are! If you would like more negotiation tips, visit Jeanette’s web site www.jnyden.com. She also has a book coming out Negotiation Rules! A Practical Approach to Big Deal Negotiations.

Best Practice #1 Get past needing to compete

Competition, while a part of the negotiation process, can destroy long-term relationships, which in turn can destroy your bottom line. Therefore, you must be able to balance competition against the desire to foster long term relationships.

Best Practice #2 Get down to the real issue

Separate the real issue the driving force of the negotiation�from the all the less important issues that take up time. People lose valuable time and money chasing after non-mission-critical issues.

Best Practice #3 Know and use your leverage

Business people must know and use their leverage. Leverage is your ability to get a deal on your terms. If you want a deal on your terms, you must know and appropriately use your leverage.

Best Practice #4 Don’t assume that people will act in rational ways

You cannot use rational arguments with people who have an emotional charge. It just doesn�t work. Address the emotional argument. If it is not your strength, then find someone for whom it is.

Best Practice #5 Things are not black and white.

Americans in particular like to talk in terms of the bottom line, bullet points and principles. The reality of the situation is that what you are negotiating is not likely a black and white issue. There will be nuances and shades of gray.�
Best Practice #6 Don’t let bad things linger

This piece of advice got the most laughs as they all remembered times when matters got really ugly. Matters just get worse the longer they linger. They don’t go away.
Best Practice #7 Let bygones be bygones.

People make mistakes. People also do really stupid things, like denying responsibility for their obvious mistakes. For the good of business, it is wise to let bygones be bygones.

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Blog Talk Radio Program -Managing Conflict in the Workplace

Carol Bowser — Mon, 01 Jun 2009 22:11:33 +0000

Join me on June 3 at 3 pm Pacific time. I will be the guest of Larry Kaminer, President of The Personal Safety Training Group (www.personalsafetygroup.com )for Blog Talk Radio Live Call in Program Managing Conflict in the Workplace. We will talk about:

Early recognition of tension, conflict, and potential violence in the workplace and the impact of gender on workplace conflict and resolution. Cool stuff that you really need to know.

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Want more on these topics ? Browse the archive of posts filed under Bog Talk Radio, Conflict Resolution, Conflict Solutions, Gender Conflict, How to Manage Conflict, How to respond to workplace conflict, Impact of Stressful Work, Managers Guide to employee conflict, Managing Behavior and Conflict at Work, Managing through Recession, Techniques to Manage Conflict, Tips for Dealing with Workplace Conflict, Working in Turbulent Times, Workplace Conflict, Workplace Stress, uncomfortable workplaces.