Managing Conflict » Inappropriate Feedback http://managingconflict.com/blog Conflict Management Strategies Wed, 10 Mar 2010 18:37:53 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Sitting in Judgment On Others – Ground Zero of Workplace Conflict http://managingconflict.com/blog/sitting-in-judgment-on-others-ground-zero-of-workplace-conflict http://managingconflict.com/blog/sitting-in-judgment-on-others-ground-zero-of-workplace-conflict#comments Mon, 25 Jan 2010 23:50:27 +0000 Carol Bowser http://managingconflict.com/blog/?p=55 There is something delicious about sitting in judgment of others.

 I was having coffee with someone last week and the subject  of judging others came up.

It got me thinking….why do we sit in judgment of others?

Is it because it is part of our job description? 

Is it because we like being “right” and telling others that they are “wrong” or at least “not as right as we are?” 

More importantly, what is the impact on us, the workplace, and our peers when we sit in judgment of others AND do so inappropriately?

What I mean by “inappropriately“?  

Let me paint a picture…You are working hard.  Someone says something to you that YOU find dumb, insensitive, or whacked.  You make a determination about that person’s character and competence BUT you never check it out to see if the person INTENDED to mean, insensitive or whacked.

As a result, your working relationship changes for the worse.

I will bet for those people with whom you have a poor working relationship that you can point to an exact moment when the relationship went downhill.

Now take 5 seconds to evaluate if you ever checked in with the person to verify if they did indeed INTEND to damage you or the working relationship.  If you didn’t verify their intention then you may have inappropriately sat in judgment.

Post to Twitter Tweet This Post

© Conflict Management Strategies Inc., 2010. | Permalink | One comment

Add to del.icio.us

Search blogs linking this post with Technorati

Want more on these topics ? Browse the archive of posts filed under Conflict Resolution, Conflict Solutions, How to Manage Conflict, How to respond to workplace conflict, Inappropriate Feedback, Managers Guide to employee conflict, Techniques to Manage Conflict, Workplace, Workplace Stress, office conflict.

]]> http://managingconflict.com/blog/sitting-in-judgment-on-others-ground-zero-of-workplace-conflict/feed 1 Poking the Hornets Nest- How Motorola Let Emotions Get in the Way http://managingconflict.com/blog/poking-the-hornets-nest-how-motorola-let-emotions-get-in-the-way http://managingconflict.com/blog/poking-the-hornets-nest-how-motorola-let-emotions-get-in-the-way#comments Wed, 20 May 2009 17:41:41 +0000 Carol Bowser http://managingconflict.com/blog/poking-the-hornets-nest-how-motorola-let-emotions-get-in-the-way Hornets nest “Sometimes emotions get in the way of judgment.” So says Richard Robbins, an Atlanta based employment law attorney. Robbins comments were based on the Wrongful Termination lawsuit that former Motorola CFO has brought.

Here is the short version. Motorola CFO made remarks during a Board meeting intending to rally the Board to action. It worked, but the Hornets went after him instead. The very next day, he was fired. He now is suing. So whose emotions got in the way of judgment? My educated guess is everyone’s over a long period of time.

For more of the details check out this article on Corporate Counsel Center . Frankly, I find it somewhat refreshing that SOMEONE has acknoweldged that emotions can impact decisions and that a breakdown of a working relationship can and DOES lead to bad stuff happening—even in the C Suite.

Post to Twitter Tweet This Post

© Conflict Management Strategies Inc., 2009. | Permalink | No comment

Add to del.icio.us

Search blogs linking this post with Technorati

Want more on these topics ? Browse the archive of posts filed under How to respond to workplace conflict, Inappropriate Feedback, Leadership, Motorola CFO fired, Self Destructive Behavior, Workplace Bullying, Workplace Conflict, office conflict.

]]> http://managingconflict.com/blog/poking-the-hornets-nest-how-motorola-let-emotions-get-in-the-way/feed 0 How to Avoid being Torpedoed at Work http://managingconflict.com/blog/how-to-avoid-being-torpedoed-at-work http://managingconflict.com/blog/how-to-avoid-being-torpedoed-at-work#comments Mon, 29 Oct 2007 20:44:08 +0000 Carol Bowser http://managingconflict.com/blog/how-to-avoid-being-torpedoed-at-work I hate feeling torpedoed at work!!! Well, it wasn’t quite a torpedo hit more like a punch in the gut. Yes, me the Workplace Conflict Queen. I, too, at times am in the line of fire. Amazing. Particularly, since I own the company.

Here is what happened. I regularly instruct a Basic Mediation Course for a local community based mediation center & I LOVE it. Training on the critical life skills of conflict resolution is something that I look forward to every year. Well, this was the week for the training. There was a lot of preparation. The group was resonating with the material. At the close of the day, I congratulated the participants on a job well done, handed out the evaluations, and bid them so long for now.

So here is where the punch in the gut part comes…one of the evaluations said that the person did not like my style of presenting "too physical" and "she flipped her hair".Nothing about the content or the key learning points or the interactive exercises (which others really liked). Just something that was more about them then me.

The comment stung. My first response was "Wow-Ouch." My second response was "Now, WHAT am I supposed to do with this big poop that has been dropped on my shoe!!!!!"

Now let me say this. I speak and train for a living. I have spoken before hundreds of people. I am confident in my abilities in the content area and in presentation skills. I have never gotten any feedback like that. It felt weird and inappropriate.

So, I needed to practice some of what I preach about how to handle conflict in the workplace. First, I needed to step back and ask if ANYTHING about the comment was legitimate.

I decided "No". Why "no." Simple. The comment had nothing to do with content or substance AND was off the chart from any of the other feedback. Nothing else said by the other participants was even the same ballpark. The person stated that he or she felt weird with my physical presence. Is that something that I am responsible for? No. Am I responsible for making sure that I am dressed professionally and do not purposefully and inappropriately raise issues that may transgress guidelines for a discrimination/hostile free learning environment? Yes. Absolutely. Did I do anything to cross a line of good taste or decorum? No. Yet, the comment still bothered me.

Why, because the message that I took away is that the person did not view me in the same light that I view myself- as a confident and competent professional. Unfortunately, I will bet that many of you can relate to that feeling. It is a bummer. I hate feeling that way at work.

Here is how I got over it…As I mentioned, I took a step back and asked "Is anything said here legitimate?" Second, I really thought about whether that comment was for my benefit or theirs. From what I could tell there was nothing in that comment or any others from that person designed to help me or in any way benefit me or the organizers of the program. It, in essence, was all about them. So I let it alone.

It was all about them. Not me. So I let it go…after venting to a girlfriend and having a glass of wine or two. And my friend, did just want a friend would do. Honestly tell me if there was anything that I should take from it or just move on. So I have moved on…Really…that is why I am blogging on it. To take this experience and turn it into a lesson and by doing so let it go. Now I am sure that I am not the only one out there who has received weird and inappropriate feedback. What have you done with it? Anything? Willing to share? I would love to hear your insights.

Post to Twitter Tweet This Post

© Conflict Management Strategies Inc., 2007. | Permalink | 3 comments

Add to del.icio.us

Search blogs linking this post with Technorati

Want more on these topics ? Browse the archive of posts filed under How to respond to workplace conflict, Inappropriate Feedback, Workplace, Workplace Conflict.

]]> http://managingconflict.com/blog/how-to-avoid-being-torpedoed-at-work/feed 3